FAQs

Got a Question?

Find your answers below in our handy FAQ section. If you can't find the answer to the question you're looking for here, send us a message or give us a call and our team will help you out wherever we can!


Earthy Living offers Flat Rate Shipping and Free Shipping* over $250!:

  • QLD, NSW, SA, VIC, ACT Under $250: $15 Flat Rate Shipping
  • QLD, NSW, SA, VIC, ACT Over $250: Free Shipping!

The *catch: Perth is amazing, Uluru is breath taking, and Tasmania is beautiful from top to bottom. They're all such fantastic places, but they're all a really really long way away, so unfortunately we need to charge a bit extra for the shipping to get things out to you awesome people.

  • TAS, WA & NT Under $250: $25 Flat Rate Shipping
  • TAS, WA & NT Over $250: $15 Flat Rate Shipping

Will it always be that way? Hopefully Not. If we start to get enough orders to our friends in Australia's many far and distant corners, we might be able to negotiate some better rates with the shipping companies. If that happens, we'll definitely be trying to bring the shipping costs back in line with the rest of the country.

In most cases your order will be picked, packed and posted within 1 - 4 working days. If it takes longer we will contact you by phone.

Delivery once picked and packed will depend on your location, however, as a guide:

  • Mainland Australia Capitals: 4 - 5 working days
  • Mainland Australia Country: 5 - 10 working days
  • Mainland Australia Remote: 10 - 15 working days
  • Our Far-Off Friends in Tasmania: 10 - 21 working days
  • Northern Territory: ETA will be confirmed prior to shipping

Unfortunately... No (sorry!) While we use a number of different couriers, they all require a physical home or office address to deliver to.

If you have any specific delivery requirements, please send us an email via [email protected] or call our office on (07) 5313 7750 and we'll try our best to work something out for you.

At this time, Earthy Living ships only to Mainland Australia & Tasmania. We may look at expanding internationally in the future, so if there's something that you're keen on getting sent abroad, please contact us.

We're still working on it, but it's gonna be great! We'll have a heap of benefits on offer, just as soon as we can synchronise the army of hamsters spinning their wheels to make it all work. Or something like that. Either way, you can check out the details as they're announced over on our Members Club page, and send us a message so we can keep you in the loop!

Absolutely! You should definitely check out our Partners Program. We're happy to look at all sorts of volume options, so let us know what you're needing, and we'll work out a solution just for you.

 

Yes! You can checkout our Affiliate Program over at Refersion. Registration is free and includes some fantastic perks. :-)

 

That we do! We offer a Free 7 Day Returns Policy which you can read all about over on our Returns Policy page. :-)

We're adding new products all the time, but if there's something specific you're chasing, click the "Product Request" button in the bottom right hand corner of the screen, and we'll see if we can track it down for you!

 

Yup - we're working on it! Our amazing content writing team are slowly working their way through all the products, trying to include as much detail as possible to help you understand what everything is, what's in it, and why we think it's amazing :-)

If you come across a product without a description, rest assured knowing that one is on it's way - but if you have any questions in the meantime, please contact us and we'll help you out wherever we can.