FAQs

Got a Question?

Find your answers below in our handy FAQ section. If you can't find the answer to the question you're looking for here, send us a message or give us a call and our team will help you out wherever we can!


Earthy Living offers a Standard Shipping Rate and an Express Post Shipping Rate with Free Shipping* over $100!

  • QLD, NSW, SA, VIC, ACT, TAS, WA & NT Under $100: $10 Standard Shipping Rate
  • QLD, NSW, SA, VIC, ACT, TAS, WA & NT Under $100: $15 Express Post Shipping Rate
  • QLD, NSW, SA, VIC, ACT, TAS, WA & NT Over $100: Free Shipping!

The *catch: New Zealand is amazing, breath taking and beautiful from North to South. They're all such fantastic places, but they're all a really really long way away, so unfortunately we need to charge a bit extra for the shipping to get things out to you awesome people.

  • NZ All orders: $30 International Standard Shipping Rate (up to 2kg)
  • NZ All orders: $40 International Express Post Shipping Rate (up to 2kg)
  • NZ Over 2kg: Please note - We may not be able to ship large or heavy orders depending on your location.  We will contact you as soon as possible with a price for your Shipping.  

Will it always be that way? Hopefully Not. If we start to get enough orders to our friends in New Zealand, we might be able to negotiate some better rates with shipping companies. If that happens, we'll definitely be trying to bring the shipping costs back in line with the rest.

In most cases your order will be picked, packed and posted within 1 - 4 working days. If it takes longer we will contact you by phone.

Delivery once picked and packed will be received within 1-7 days depending on your location, however, as a guide:

  • Mainland Australia Capitals: 1 - 5 working days
  • Mainland Australia Country: 3 - 10 working days
  • Mainland Australia Remote: 5 - 15 working days
  • Our Far-Off Friends in New Zealand: 5 - 21 working days

Tracking numbers will be provided on your shipping confirmation email and these can be used to track your order with Australia Post.  For international orders you may suffer duties or tax on your order.  We are not responsible for these fees and these will be payable by you.

Yes you can... We use Australia Post for most of our shipping needs.  If for any reason we cannot ship to a PO box we will contact you as soon as possible.

If you have any specific delivery requirements, please send us an email via info@earthyliving.com.au and we'll try our best to work something out for you.

At this time, Earthy Living ships only to Australia & New Zealand. We will be looking at expanding to more countries in the future, so if there's something that you're keen on getting sent abroad, please contact us.

We're still working on it, but it's gonna be great! We'll have a heap of benefits on offer, just as soon as we can synchronise the army of hamsters spinning their wheels to make it all work. Or something like that. Either way, you can check out the details as they're announced over on our Members Club page, and send us a message so we can keep you in the loop!

Absolutely! You should definitely check out our Partners Program. We're happy to look at all sorts of volume options, so let us know what you're needing, and we'll work out a solution just for you.

 

Yes! You can checkout our Affiliate Program over at Refersion. Registration is free and includes some fantastic perks. :-)

 

That we do! We offer a Free 7 Day Returns Policy which you can read all about over on our Returns Policy page. :-)

We're adding new products all the time, but if there's something specific you're chasing, click the "Product Request" button in the bottom right hand corner of the screen, and we'll see if we can track it down for you!

 

Yup - we're working on it! Our amazing content writing team are slowly working their way through all the products, trying to include as much detail as possible to help you understand what everything is, what's in it, and why we think it's amazing :-)

If you come across a product without a description, rest assured knowing that one is on it's way - but if you have any questions in the meantime, please contact us and we'll help you out wherever we can.