At Earthy Living, our #1 goal is ensuring a safe, secure, and value-filled online shopping experience. If there is a problem with your order, we want to help make it right, so please contact us as soon as possible, and we will work with you to find a solution.
In line with the Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA), our refund policy is (7) days. If (7) days have past by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To assist with this you must inspect your Goods on delivery and must within seven (7) days of delivery notify Earthy Living via email [email protected] (or via the link below) of any evident defect/damage, shortage in quantity, or our failure to comply with the description or quote.
Upon such notification you must allow Earthly Living to inspect the Goods. We always recommend that you photograph your faulty product and attach it with your refund / replacement request. This avoids any unnecessary shipping costs if it is deemed that the items are not faulty or refundable.
If Earthly Living is unable to replace the goods, due to out of stock or other manufacturer issues, we will notify you via email and a refund or store credit will be issued within (7) days.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Book with obvious signs of use, CD, DVD, software, video game, that have been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than (7) seven days after delivery.
To avoid any unnecessary confusion due to postal delays, please notify Earthy Living when item has been returned. We recommend the use of parcel tracking, however Earthy Living cannot be held liable for any lost items through postal or freight services.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, or a store credit will be applied within within (7) seven days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] (or use the link below), we will advise the return delivery details.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
While we attempt to ensure that all ingredients are listed on products, we are only able to do so according to the information we receive from the manufacturer. Earthy Living cannot be held liable for any allergic reactions to food items and as such will not be able to accept returns for items on the basis of an allergic reaction or sensitivity.
If Earthy Living is at fault, (wrong item shipped, faulty and / or damage on arrival etc) we will provide a free shipping return label to cover the cost of returning item(s) to us.
Please Note: If the item is not fit or safe for transit (e.g. shattered glass jar), please send a photograph of the damaged item through to [email protected] for processing of your refund or exchange instead.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. This is why we recommend tracking and verification of postage date.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We will not cover the cost of insurance.
These terms are in addition to your rights as guaranteed by Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA) and do not replace or supersede these rights. If there is a conflict between the policies described on Earthy Living and your rights as described by Defects, Warranties and Returns, Competition and Consumer Act 2010 (CCA), the act will always have precedence.